PRODUCT RECALL

You bought the ROCKRIDER MTB EXPL500 helmet, also known as the MTB ST500 between the 2nd of July and the 9 of September 2024. You are therefore concerned by the information below.  

Item codes:
 4243712 - MTB HELMET ST 500 TURQUOISE S 2940783 - MTB HELMET ST 500 TURQUOISE M
5034306 - MTB HELMET EXPL 500 PASTEL BLUE S
5034307 - MTB HELMET EXPL 500 PASTEL BLUE M
5034323 - MTB HELMET EXPL 500 FOREST GREEN M
4229390 - MTB HELMET ST 500 ALL SEASONS L
4229391 - MTB HELMET ST 500 ALL SEASONS M

We ask that you stop using this helmet

Despite a rigorous quality process, we have identified that several batches of the EXPL500 and ST500 helmets do not meet regulatory requirements. A plastic part at the back of the helmet holding the chinstrap can break. If this happens, the helmet may no longer be held in place upon impact during a fall.

To check whether your helmet is affected by this defect, please go to the link below. You will be asked to select the batch number of your helmet, and you will be guided through the process.

Recall website link.

If your helmet is affected, we ask that you go to a Decathlon store of your choice with your helmet to exchange it or be reimbursed. If you purchased your helmet online, please contact the customer support team at [email protected].

Customer safety is at the heart of DECATHLON's concerns. As part of our quality and safety procedures, we have decided to recall the product below.

If you have purchased the following product: NABAIJI BABY INFLATABLE FLOAT WITH BUILT-IN HARNESS, between 02/01/2023 and 06/23/2023

Product’s name: Baby inflatable float with built-in harness

Brand: NABAIJI

model code:8752138 / 8752140 / 8752139

We ask that you no longer use this product and follow the instructions below :

Why is this product recalled?

We have identified an overturning risk for the user. 

In case of reversing, there is a drowning risk because the child is tied by the buoy and his head could remain underwater without any possibility of finding back the right position.

Even if the use of our buoy must be under parent’s supervision, we don’t want to take any risk to children's safety, that is why, by way of precaution, we recall all products involved.

We invite you to go to the reception of your nearest DECATHLON store.

Your product will be refunded to you.

Our Customer Relation Center is available to answer any questions you may have :

[email protected]

DECATHLON thanks you for your understanding and apologises for any inconvenience caused.

Leader Nabaiji Decathlon Swimming

Stéphane Guy

You bought the WHEY PROTEIN CHOCOLAT 30G, between the 07/november/2024 to 14/november/2024. You are therefore concerned by the information below.  

Item codes:
 8805875 - 4872810.
Only the following batch is concerned: 2429700006 / Best before date (BBD) : 02/2026

Why is this product dangerous?
The presence of metallic foreign bodies may cause physical damage to the user.
What to do?
Verify the batch number on the product as indicated above to see if it is affected by the recall.
If this is the case, do not consume it and return the product to your nearest Decathlon store.
Recours dont disposent le consommateur
The presence of metallic foreign bodies may cause physical damage to the user.
Contact
Our customer relations center is at your disposal to answer all of your questions at: [email protected]. Thank you for your understanding and we apologize for any inconvenience caused.